Stewart Miller McCulloch & Co Ltd t/a Stewart Miller Insurance acts on behalf of insurance companies or Lloyd’s syndicates: the procedure that will apply depends on whose behalf we act. To identify which procedure applies to you, please refer to your policy wording. If you have any doubt on which procedure applies to you, Stewart Miller McCulloch & Co Ltd t/a Stewart Miller Insurance will be happy to help.
Procedure applicable where the insurer is an insurance company:
If you have a Complaint which relates to either Your Policy or to a claim which you have
submitted under Your policy then please raise this in the first instance with Your broker
who will aim to resolve Your concerns by close of the next business day.
If Your broker is unable to deal with Your concerns the matter will be forwarded onto Your
Insurer via your Broker/Insurance Provider who is:
Mr Peter James, Managing Director,
Stewart Miller McCulloch & Co Ltd
768-772 Hagley Road West
Oldbury,
West Midlands
B68 0PJ
Tel: 0121 506 6040
Whilst reviewing your complaint Your Insurer will:
• Acknowledge Your complaint promptly
• Investigate Your complaint quickly and thoroughly
• Keep You informed of the progress of your complaint
• Do everything possible to resolve Your complaint
Your Insurer is obliged to provide You with a written offer of resolution within 8 weeks of
the date Your complaint was received.:
If your insurance is with Lloyd's and you are still not satisfied with the way your complaint
has been dealt with, you may ask the Lloyd's to review your case.
If you wish to ask Lloyd’s to investigate your complaint you may do so by contacting:
In writing:
Complaints Team
Lloyd’s
One
Lime Street
London
EC3M 7HA
By email: complaints@lloyds.com
By phone: +44 (0)20 7327 5693
By fax: +44 (0)20 7327 5225
Website: www.Lloyds.com/complaints
Procedure applicable where the insurer is a Lloyd’s syndicate:
Details of Lloyd’s complaints procedures are set out in a leaflet “Your Complaint – How We
Can Help” available at www.lloyds.com/complaints and are also available from the above
address.
If you are not happy with the way we have handled your complaint, you can refer your
case to the
Financial Ombudsman Service. You can find information about the Financial
Ombudsman Service at www.financial-ombudsman.org.uk
You can contact them in one of the following ways:
In writing:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
By e-mail: complaint.info@financial-ombudsman.org.uk
By phone: 0800 023 4567 or 0300 123 9123
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